Shipping policy

We’re excited for your Mila finds to arrive. Here’s what to expect along the way.

Shipping costs

Shipping charges vary by order. Any shipping charge or free-shipping offer that applies to your order will be shown at checkout before you pay.

Processing your order

We generally process orders within 2–3 business days.

Estimated delivery and tracking

After processing, delivery is estimated to take approximately 7–14 days. These are estimates rather than guaranteed arrival dates. We’ll send tracking information using the contact details provided at checkout, so you can follow your package.

If your order is taking longer than expected, email themilacollection33@gmail.com and we’ll help you check on it.

If your order hasn’t arrived

If your order has not arrived within 60 days of the original purchase date, contact us for a full refund. This non-delivery refund policy excludes incorrect shipping details supplied by the customer and missed parcel deliveries.

Returns and refunds

If a delivered item isn’t quite right, email us within 30 days of delivery to start a return. See our Returns & Refunds Policy for instructions, return shipping costs, damaged or faulty items, exceptions and refund timing. The 60-day non-delivery policy above is separate from the 30-day return window, which starts when an item is delivered.

Need a hand?

Text, call 888-506-8880 or email us. Team hours are Monday–Friday, 9 am–5 pm Eastern.