SOMETHING SPECIAL IS ON ITS WAY
Your finds.
On their way.
From our collection to your doorstep.
Open your order and follow its journey.
LET’S FIND YOUR ORDER
Track your delivery
Your order updates are just a few clicks away.
- 1Sign in securely
Use the email address you entered at checkout. No password to remember.
- 2Choose your order
See your purchases and open the order you’d like to follow.
- 3Follow your delivery
View its shipping status and available tracking updates.
Have your shipping confirmation handy? Its order-status link takes you straight to that order. If you checked out with a phone number only, use your confirmation link or email us for help.
Secure access through The Mila Collection’s Shopify account.
Every Step, In One PlaceYour orders and available updates.
We Are Happy to HelpA real person when you need one.
30-Day ReturnsFind something you love.
A LITTLE HELP ALONG THE WAY
Wondering about
your delivery?
We want waiting for your finds to feel easy, too. If you need a hand, we’re right here.
Email Us Call 888-506-8880Team hours: Mon–Fri, 9 am–5 pm ET
Where can I find my order number?
Look for your order confirmation from The Mila Collection. You can use the order-status link inside, or sign in above with your checkout email to find your orders. If you checked out with a phone number only or need a hand, call or email us.
Why hasn’t my tracking updated?
A shipping label can be created before the carrier scans your package. Available updates depend on the carrier. If your order includes a carrier tracking link, open it for the latest scans. If you’re concerned about a delay, please get in touch.
When will my order arrive?
Orders generally take 2–3 business days to process. Delivery is estimated at 7–14 days after processing. Please see our Shipping Policy for details. Any carrier estimate shown with your tracking is an estimate, not a guaranteed date.
Could my order arrive in separate packages?
Some orders may arrive in more than one package. Check each shipping confirmation for its tracking link. If something seems to be missing, we’re happy to help.
My order says delivered, but I can’t find it.
Please check around your delivery area and with anyone who may have accepted it. If you still can’t locate your package, contact us with your order number so we can help you investigate.