Refund policy
30-day returns
We hope you love your find. If it’s not quite right, email us within 30 days of delivery to start a return.
How to return an item
- Email themilacollection33@gmail.com with your order number and the item you’d like to return. If you can’t find the number, send the name and email used at checkout so we can look it up.
- Wait for our reply with the return address and packing instructions. The address on your original shipping label may be different.
- Mail your item within 14 days of receiving our instructions. Please use a shipping service that provides a tracking number. Tracking is required for every return you mail to us.
- Once you’ve mailed your return, reply to our email with the tracking number. We need it to match the package to your order and process your refund promptly. We do not cover shipping costs.
Changed your mind?
You’re welcome to open the box and take a look. For a change-of-mind return, the item should be unused, with its tags, parts and accessories. Please pack it securely for the trip back.
We do not cover shipping costs. We refund the full price you paid for the eligible item, including applicable tax. Original shipping charges are generally nonrefundable for a change of mind.
Did your item arrive damaged?
We need either a photo or a video showing the damage to arrange a replacement or refund. Please email it to us with your order number. You may not need to send the item back.
Wrong item or something isn’t working?
Your item should match its description and work as promised. If we sent the wrong item or yours is faulty, email us before mailing anything so we can help with a replacement or refund. If we refund your whole order because of damage, a fault or our error, we’ll also refund the original standard delivery charge.
A few exceptions
For a change of mind, please leave safety seals on supplements and personal-care items intact. If your product came with a satisfaction guarantee that lets you try it, we’ll honor the terms shown when you bought it.
Personalized items and items labeled final sale before checkout aren’t eligible for change-of-mind returns. A discounted item is still eligible unless it was marked final sale or another exception applies. If we sent the wrong item or it arrived damaged or faulty, please email us even if it falls into one of these categories.
When will you see your refund?
For items you mail back, a tracking number must be provided for a timely refund. Your refund will be processed within 5 days after we receive your return. If we’re refunding an item that arrived damaged, we’ll handle it by email. All refunds go to the original payment method. We’ll email you when yours is issued, and your bank may take a few more days to show the credit.
Need to change or cancel an order?
If you spot an address error or need to cancel, email us within 12 hours of placing your order. We’ll do our best to help before it’s prepared for shipment. If it’s already on the way, we’ll explain your options.
Questions about an order or a gift? Text, call 888-506-8880 or email us. Team hours are Monday–Friday, 9 am–5 pm Eastern. To start a return, please use email so we can send you the right instructions.